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ESTE PARK Hotel

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ESTE PARK Hotel Svoboda 69
Plovdiv 4000

+359 899 313 001

https://esteparkhotel.com [email protected]

Visitors policy

The guest has the right to invite visitors to their room from 08:00h – 20:00h.

If the visitor remains in the room after 20:00 the guest must register by presenting a passport or identity card. The hotel is not responsible for any crime claims related to non-registered visitors.

Pet policy

Our pet policy does not allow the presence of pets on the territory of the hotel.

Non-smoking policy

All of the hotel buildings including the rooms and suites are non-smoking. We appreciate your cooperation with our non-smoking policy and reserve the right to charge a €50 cleaning fee to any guest who violates this policy. We offer several rooms with terraces, where you can smoke. The main smoking area is outside of the hotel`s main entrance.

Candles, Incense, Essential oils policy

Candle, incense, essential oils (diffusing, vaporizing, etc.) are prohibited. These items and activities will be treated as smoking, a fine of €50 applied, and the guest may be evicted with no refunds.

No-cooking, Cooking appliances, Combustibles or Fireworks policy

The safety of our guests, staff, and this facility is extremely important to us. Preparation of food in guest rooms by any type of cooking appliance is prohibited. A minimum fee of €200 will be charged for cooking in a room, including, but not limited to hot plates, toaster ovens, water heaters, rice cookers, combustible, open flame, barbecue grill, burners, heating appliance, or any other item intended for cooking. Open fires, flames or cooking grills, either charcoal or gas, and fireworks are not allowed anywhere on hotel property. For food and coffee, please always order at the restaurant or the vending machine. Should any damage to hotel property occur the guest is responsible to cover the cost of the items in full.

Video surveillance policy

Video surveillance cameras (CCTV) monitor the territory of the hotel. All information is recorded, checked in on digital media, and stored. Video surveillance is carried out to ensure the safety of guests, their property, as well as the property of the Hotel. By signing the registration card at check-in guests take note and do not object to the fact of using CCTV system on the premises of the Hotel (except for rooms).

Firearm and guns policy

The Hotel prohibits any guest or client from carrying any firearm, ammunition, knives, or weapons of any kind in any manner onto the hotel premises. This policy applies to all firearms, regardless of whether the firearm is a handgun or a long-barrelled gun. Guests who fail to abide by this policy will be asked to leave the premises.

Luggage storage policy

Subject to availability of the storage space, the guest can store luggage in the luggage room, at the guest's sole risk as to loss or damage from any cause. Luggage may not be stored for a period of over 2 days. The hotel reserves the right to refuse storage. Luggage storage is allowed for only items which belong to guests who are arriving at the hotel prior to confirmed reservation or who had a reservation and have checked out of their room. No passer-by or clients of other hotel outlets luggage or items are allowed to be stored in the luggage storage room.

Lost & found policy

The Hotel is not responsible for any shortage, damage, or loss of money, currency values, valuable papers, jewellery, and other precious items of the Guest on the territory of the hotel.

In case of discovery of forgotten items of the Guest, the Hotel shall immediately notify the owner if known. Forgotten items are stored in the Hotel for 1 month from the date they have been found. After the expiration of this period and not finding the owner of the forgotten items the Hotel has the right to utilize, dispose of or destroy the items, making the appropriate Act.

Hazardous Goods policy

Bringing goods and/or storing of raw or exposed cinema films, or any other article of a combustible or hazardous nature and/or prohibited goods and/or goods of objectionable nature is prohibited.

The Guest shall be solely liable and responsible to the management, its other guests, invitees’ visitors, agents, and servants for all loss financial or otherwise and damage that may be caused by such articles or because of the guests' own negligence and non-observance of any / instructions.

Gambling, contraband, prostitution, weapons, explosives, flammable objects, poisons, drugs, animals, and pungent food are strictly prohibited on hotel premises.

Damage of Property policy

The guest will be held responsible for any loss or damage to the hotel property caused by themselves, their guests, or any person for whom they are responsible.

Damage discovered after check-out - Guest Rooms found with waste strewn around, in complete disorder, and/or “trashed” will be subject to maintenance deep cleaning fee of €200 and/or third-party fees if needed.

Management's Rights policy

It is agreed that the guest will conduct him/ herself in a respectable manner and will not cause any nuisance or annoyance within the hotel premise.

The Management has the right to request any guest to vacate his/her room or other areas of the hotel forthwith, without previous notice and without assigning any reason whatsoever, and the guest shall be bound to vacate when requested to do so. In case of the default, the Management has the right to remove the Guest luggage and belongings from the room occupied by him/her. Should the situation escalate, and the guest does not follow this policy the Hotel will call the police.

Photographs and Video's policy

Using photographs and video's taken in the Hotel for commercial or public purposes is not allowed. Those who do so will be subject to prosecution as the Hotel is private property and reserves the right to enforce this policy.

Right to refuse service policy

ESTE PARK HOTEL is privately operated. We reserve the right to refuse service to anyone for any reason(s) and that does not violate the Republic of Bulgaria laws. The Hotel has a zero-tolerance policy in which we will refuse to admit or refuse service or accommodation in our hotel or may remove a person, without refund, who refuses to abide by the reasonable standards and policies established by the Republic of Bulgaria and management of the hotel. The Hotel will refuse service or evict a guest: for refusal or failure to pay for accommodations, is under the influence of alcohol, drugs, or any other intoxicating substance, and acts in a disorderly fashion as to disturb the peace of other guests or is not in compliance with state liquor laws; acts in a disorderly fashion as to disturb the peace of other guests; is unable to properly supervise their children at all times, seeks to use the hotel for an unlawful purpose; seeks to bring into the hotel: an unlawfully possessed firearm; or something, including an explosive or hazardous or toxic substance, that is unlawful to possess and that may be dangerous to other persons; destroys, damages, defaces, or threatens harm to hotel property or guests; causes or permits persons to exceed the maximum allowable occupancy of the room, refuses to abide by the reasonable standards or policies established by the management of the Hotel.

Illness and Epidemics policy

The Hotel reserves the right to refuse accommodations to a guest arriving with a contagious disease. In cases where sickness occurs during the stay, please notify the Front Desk staff. In the case of serious sickness, you may be requested to receive appropriate health care from a nearby healthcare facility. During epidemics, we are entitled to employ precautionary measures within our judgment or as required by local authorities. We may charge you a room cleaning fee as we deem appropriate under the circumstances.

Parking at own risk

All vehicle(s) parked on the underground hotel parking lot must be listed on the registration at check-in. All vehicles are parked at the risk of the owner. The Hotel shall not assume liability or responsibility for any vehicle, occupants, or contents while operated or parked on the hotel property. If a vehicle is left in the hotel underground parking lot after the guest has departed without the written consent of the hotel, the hotel reserves the right to have the vehicle towed at the owner’s expense. No vehicle repairs on hotel premises are allowed.

No in-room party policy

The Hotel enforces a No In-Room Party Policy to ensure we can always protect the hotel and our guests. No parties, loud disturbances, and/or noise-nuisance are allowed or tolerated on Hotel premises. In the event of a disturbance, one polite request (warning) will be given to reduce the noise. If our request is not followed, the guest will be asked to leave the hotel without a refund. Registered guest(s) is responsible for all persons visiting. Non-Registered visitors are only permitted until 20:00h. If found with more people not listed on the Guest Registration Form after 20:00h your stay will be considered a party. You will be ordered to vacate the premises without refund and maybe put in the Banned guests' list of Hotel. Authorities will be called, and occupants will be evicted from the hotel.

If "No in-room party policy" and warnings are ignored a fee of €200 could be applied to the guest`s bill.

For the comfort and convenience of all guests, the Hotel has "Quiet Time" between the hours of 20:00h – 08:00h. We ask our guests to be respectful of their neighbours and to not congregate in halls or public areas where the noise will disturb others.

All noise complaints which resulted in compensation to guests disturbed will be charged to the guest room whose noise caused the complaint.

Please read carefully the present document. It contains the Privacy Policy for customers of ESTE PARK EOOD (“the Policy”) and is aimed to explain the practices related to personal data processing in the context of the services provided and activities performed by the hotel. The Policy is drafted in compliance with the requirements under Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data, and repealing Directive 95/46/EC (the Regulation).

PRIVACY POLICY FOR CUSTOMERS OF ESTE PARK EOOD

GENERAL PROVISIONS

Art. 1. In connection with the provision of its services and performance of its activities, ESTE PARK EOOD, in its capacity as data controller, processes personal data of its customers – natural persons, as well as personal data of other individuals specified below (“Data Subjects”/ “you”), in compliance with the rules and principles under the present Policy.

Art. 2. ESTE PARK EOOD is a company with UIC 207040120, head office and registered address: 5A Georgi Benev Str.,Plovdiv 4003.,Bulgaria tel.: +359 32 313 000 email address: [email protected],

VAT number: BG207040120.

DATA SUBJECTS

Art. 3. (1) In connection with the provided services ESTE PARK EOOD processes information regarding the following Data Subjects:

(a) Natural persons visiting the website http://www.esteparkhotel.com/ (the Website);
(b) Natural persons making reservations through the Website, in their name or on behalf of another natural person or legal entity;

(c) Natural persons using the services provided by ESTE PARK EOOD, including, but not limited to, hotel accommodation, restaurant and related services, provision of conference and event halls, etc., as well as natural persons representing or acting in another manner on behalf of legal persons using the said services;

(d) Natural persons who, on their own behalf or on behalf of another person, have addressed inquiries (including, but not limited, by email, fax, phone, using the Instant Messaging functionality on the Website and others), requests, signals, complaints or other correspondence to ESTE PARK EOOD;

(e)Natural persons concerning whom information is contained in inquiries, requests, signals, complaints or other correspondence addressed to ESTE PARK EOOD (including by phone or using the Instant Messaging functionality on the Website).

(2) Services provided by ESTE PARK EOOD may be ordered only by legally capable persons who are 18 years old or older.

PERSONAL DATA CATEGORIES

Art. 4. The information (categories of personal data) concerning Data Subjects which is processed by ESTE PARK EOOD pursuant to the present Policy may include:

1.In connection with the provision of hotel accommodation services:

(a) Identification data: guest’s full name; date of birth; gender; nationality; national identification number (such as PIN for Bulgarian citizens) and/or ID document number; ID document date of issue; ID document date of expiry; country issuing the ID document; signature.

(b) Contact details: telephone number; email address; address.

(c) Information related to hotel accommodation: room number; floor; dates of stay (check-in date, check-out date); duration of stay (number of nights spent at the hotel); tourist package, if used; type of room preferences;

(d) Additional information related to hotel accommodation at the customer’s explicit request: special requirements and preferences, food and drinks; special requirements related to food products, drinks and other substances which should be avoided by the guest (regardless of the reason).

Data relating to payments and issuance of invoices: information regarding the payment method (in cash, by bank transfer, by credit card, etc.); information regarding due and effected payments; information regarding the due date of payment and overdue/outstanding debts; bank details (bank, IBAN, account holder); currency of the payment; number, expiry date and holder of the credit/ debit card; CVC code; data contained in the payment authorization slip; name of the legal person; address of the legal person; VAT number and/or other identification, tax or registration number (PIN for natural persons); authorization slips (signed).
In connection with the provision of restaurant services:

(a) Identification data: full name.

(b) Contact details: telephone number; email address; address.

(c) Data relating to payments and issuance of invoices: number, expiry date and holder of the credit/debit card; CVC code; name of the legal person; address of the legal person; VAT number and/or other tax or registration number (for sole traders and natural persons); authorization slips (signed).

(d) Information of preferences (at the customer’s explicit request): food and drink preferences; preferred payment method; specific requirements related to food products, drinks and other substances which should be avoided by the guest (regardless of the reason).

In cases where the Data Subject represents another person (e.g., a company): information regarding the represented person and the capacity of the representative (incl. workplace, position), as well as information of ordered services/ submitted orders in such capacity. Respectively, in cases where the services are ordered by a person other than the Data Subject on behalf of the Data Subject – in what capacity the Data Subject will use the services, who has ordered the services, who will make the payment, etc. (for instance, in case of accommodations organized by an employer or a business partner of the Data Subject, etc.).
In connection with the issuance of loyalty cards:

(a) Identification data: full name.

(b) Information regarding the discount which can be used with the respective loyalty card.

In connection with the services and functionalities of the Website:

(a) Data processed in connection with accommodation booking: full name, email address; telephone number; country; number, expiry date and holder of the credit/ debit card; CVC code; number of rooms; number of guests, including number of adults and number of children; corporate code/ access code; code of the participant in an event and/or group accommodation; booking number; special offers and preferences (with explicit indication in the booking form); package data (e.g. Honeymoon package, special occasion package, Explore Plovdiv weekend package, etc.).

(b) Non-structured content from conversations with and inquiries to a booking agent through the Instant Messaging functionality on the Website.

(c) Information from log-in logs, server logs, Web Application Firewalls, and other devices falling in this category: date and time, IP address, URL, browser and device information.

(d) Cookies: The operation of the Website requires the use of cookies. You can find a detailed description of the cookies used, their designation and the information which is processed by means of cookies in the Cookies Policy of ESTE PARK EOOD as follows: http://www.esteparkhotel.com/cookie-policy.

The website uses cookies to enhance Your browsing experience and to analyse the website performance, traffic and audience.

Session Cookie, Persistent Cookie

Cookies are text files that let the website server store information on your device (computer, tablet, smartphone, etc.) during your visit (session cookies) and for following visits (persistent cookies). Cookies are stored by the browser according to the settings you select. The latter improve your experience during subsequent website visits. For example, if on a certain website, a popup ad show up and You close it, a cookie is being created to prevent the ad from popping up again on next pages (or next site visits) because You opted to close it. These cookies are deleted after a specified period of time or after deletion of your browsing history.

Third Party Cookies

We use cookies of third-party suppliers so as to maintain a proper functioning of their services.

Google Inc.
We use Google Analytics to track the overall website performance and to analyse the audience. You can deactivate GA cookies here: https://tools.google.com/dlpage/gaoptout

Oracle Inc.
We use AdThis Tools go give You an ability to share content from our website in social media, by mail, etc. You can deactivate AdThis cookies here: http://www.addthis.com/privacy/opt-out

Use of Triptease Services: We use third-party analytics services to help understand the way our website visitors use our website. In particular, we may provide a limited amount of your information (such as your room search, email address and name, should you provide these) to the Triptease Group ("Triptease") and utilize Triptease to collect data for analytics purposes when you visit our website to book a stay with us. As our joint data controller, Triptease analyzes your use of our website and tracks our relationship by way of cookies and similar technologies so that we can improve our service to you. We may also use Triptease as a medium for communications through live chat or automated messages within our website. Additionally we may take payments through Triptease's live chat widget Chat. Triptease does not retain any payment information and uses the third-party service, PCI-Booking, for such payments. For more information on PCI-Booking use of data see their privacy policy <https://www.pcibooking.net/privacy-policy>. For more information on the privacy practices of Triptease please visit https://www.triptease.com/privacy-policy/ and for more information about Triptease's use of cookies please visit https://www.triptease.com/cookie-policy/.

Cookies management

You can refine the settings of Your browser so as to accept, deactivate or reject cookies. For more info please visit: www.allaboutcookies.org/ and www.youronlinechoices.eu/.

In connection with complaints, applications, requests and signals (including in free text): non-structured information contained in the respective complaints, applications, requests and signals.

SURVEILLANCE AND SECURITY

Art. 5. (1) Under the requirements of the applicable legislation, ESTE PARK EOOD applies security measures including the following technical and organizational means for access control, for ensuring the physical security against violations on the buildings and sites, and for protection of the life and health of citizens: security guards, alarm systems, a 24-hour video surveillance system of recording and storage devices.

(2) Video surveillance and video recording may be performed in publicly accessible zones and premises in the buildings of ESTE PARK EOOD, and in zones and premises with an exclusive access regime. There is no video surveillance in the guest rooms, WCs, etc. The data of video surveillance activities are stored in a monitoring room with limited access.

DIRECT MARKETING

Art. 6. (1) Subject to the Data Subject’s explicit consent, ESTE PARK EOOD, respectively other companies related to or partners of ESTE PARK EOOD, may process the following personal data: names; telephone number; address; email address; information of the type and number of used and preferred services provided by ESTE PARK EOOD, and other data explicitly specified in the respective consent for the purposes of direct marketing, such as offering of goods and services, including goods and/or services offered by other persons, conducting inquiries and polls for the purpose of improving the quality of the services provided, etc., within the scope of the respective consent.

(2) Where personal data are processed for direct marketing purposes, the Data Subject shall be entitled at any time to object to such processing. In such cases, the processing of personal data for such purposes is terminated.

(3) The Data Subject shall be entitled at any time to withdraw his/her consent to the processing of his/her personal data for direct marketing purposes. In such cases, the personal data processing based on that consent is terminated.

(4) Profiling for the purposes of direct marketing may be carried out only based on the Data Subject’s explicit consent, subject to at least the following additional guarantees for their rights and interests: the right to human intervention by the data controller; the right to express their point of view and the right to challenge the decisions based on profiling. At present, ESTE PARK EOOD does not perform such processing of personal data.

PURPOSES OF PERSONAL DATA PROCESSING

Art. 7. ESTE PARK EOOD collects, stores, and processes the information described in Art. 4, 5, and 6 above for the purposes provided for in the present Policy and in the General Terms (the contract) for use of the services provided. Depending on the legal grounds for the processing, those purposes may be:

(a) purposes related to the compliance with legal obligations of ESTE PARK EOOD;

(b) purposes related to and/or necessary for the performance of the contracts concluded with ESTE PARK EOOD or for taking steps at the request of the Data Subject prior to entering into a contract;

(c) purposes related to the legitimate interest of ESTE PARK EOOD and third parties;

(d) purposes for which the Data Subject has given his/her consent to the processing of his/her data.

Art. 8. The purposes of personal data processing carried out by ESTE PARK EOOD related to the compliance with legal requirements include:

keeping a register of accommodated guests and providing information from that register to the competent authorities, as legally required;
address registration of foreigners in compliance with the requirements of the applicable legislation;
deduction and payment of tourist tax;
activities related to the development and implementation of counter-terrorism measures;
handling of signals, complaints, requests for exercising of rights, etc., as well as claims and commercial guarantees (if applicable), including preparation of the relevant replies thereto;
bookkeeping, invoicing and accounting of incoming and outgoing payments in compliance with the applicable tax and accountancy legislation;
other activities related to the fulfilment of ESTE PARK EOOD’s legal obligations (tax, accounting, regulatory, licensing, etc.) requiring the provision of information to and cooperation with the competent state and judicial authorities upon performance of inspections.

Art. 9. The purposes of personal data processing carried out by ESTE PARK EOOD related to and/or necessary for the performance of contracts or for taking steps at the request of the Data Subject prior to entering into a contract with ESTE PARK EOOD include:

receipt, administration and processing of bookings, including cancelled bookings;
customer services, including provision of online services through the Website;
ensuring the possibility to register an account and administration and maintenance of the registered accounts in the e-shop, available on the Website;
administration, completion and delivery of purchases made through the Website;
communication related to the provision of services;
administration and receipt of payments for the services provided, including remotely;
ensuring a guarantee for bookings and payments of hotel accommodation and any extra services requested;
financial and accounting activity and administration, processing and collection of due payments for the services provided;
refunding of incorrectly transferred amounts;
ensuring an individual approach in the provision of the services, taking account of the explicitly specified preferences of the customer.

Art. 10. The purposes related to the legitimate interests of ESTE PARK EOOD and third parties include:

Legitimate interest – (1.1.) exercise and protection of the rights and legitimate interests of ESTE PARK EOOD; and (1.2.) assistance in the exercise and protection of the rights and legitimate interests of customers; of other persons related to ESTE PARK EOOD; of employees of ESTE PARK EOOD; of data processors processing personal data on behalf of ESTE PARK EOOD; and of business partners of ESTE PARK EOOD:

(a) establishment, exercise or defence of legal claims of the persons specified above under items (1.1) and (1.2), including by legal proceedings and filing of complaints, signals, etc. with the competent state and judicial authorities;

(b) video surveillance and access control ensuring the security of ESTE PARK EOOD’s property, proving the compliance with applicable requirements, ensuring the physical security against violations on the buildings and objects, and protection of the life and health of citizens;

(b) taking actions for suspending the services provision in case of refusal of payment, violations of ESTE PARK EOOD’s established rules and policies, etc.;

(c) administration and handling of submitted complaints, signals, requests, etc.;

(d) collection of debts due to ESTE PARK EOOD, including by ESTE PARK EOOD’s property, proving the compliance with applicable requirements, ensuring the physical security against violations on the buildings and objects, and protection of the life and health of citizens;

(b) taking actions for suspending the services provision in case of refusal of payment, violations of ESTE PARK EOOD’s established rules and policies, etc.;

(c) administration and handling of submitted complaints, signals, requests, etc.;

(d) collection of debts due to ESTE PARK EOOD, including by execution proceedings and/or through assignment to third parties, as well as by transfer of debts to third parties (cessions) following the statutory procedure;

(d) submission of notary invitations.

Legitimate interest – analysis, planning and improving the quality of services provided by ESTE PARK EOOD:

(a) keeping a backup copy of the data in the internal information system regarding the current state of the hotel (occupation/ availability of rooms, obligations, etc.) in case of information systems failure;

(b) receipt, handling, and preparation of replies to submitted applications, requests, etc. which are not related to claims and complaints concerning the services used;

(c) survey of the customers’ satisfaction with the s execution proceedings and/or through assignment to third parties, as well as by transfer of debts to third parties (cessions) following the statutory procedure;

(d) submission of notary invitations.

Legitimate interest – analysis, planning and improving the quality of services provided by ESTE PARK EOOD:

(a) keeping a backup copy of the data in the internal information system regarding the current state of the hotel (occupation/ availability of rooms, obligations, etc.) in case of information systems failure;

(b) receipt, handling, and preparation of replies to submitted applications, requests, etc. which are not related to claims and complaints concerning the services used;

(c) survey of the customers’ satisfaction with the services;

(d) control, analysis, and optimization of the business processes for improvement of the quality of services.

Legitimate interest – ensuring the normal functioning and use of the Website:

(a) maintenance and administration of the Website;

(b) detection and repair of technical problems in the Website’s functionalities;

(c) taking measures against malicious actions against the security and normal functioning of the Website.

Legitimate interest – hotel accommodation and restaurant activities, provision of professional hotel and restaurant services:

(a) administration and management of the services provided by ESTE PARK EOOD;

(b) quality management and control of the services provided;

(c) receiving feedback on the services provided.

Art. 11. The purposes of personal data processing based on consent given by the Data Subject include:

Sending marketing and advertising communications regarding services, exclusive offers, packages, events, etc.
Surveys and receiving feedback on the quality of services;
Sending newsletters;
Other purposes for which the Data Subject has explicitly given his/her consent.

PROVISION OF PERSONAL DATA AND CONSEQUENCES FROM REFUSAL TO PROVIDE SUCH DATA TO ESTE PARK EOOD

Art. 12. (1) ESTE PARK EOOD clearly indicates, where applicable and in the appropriate manner, whether the provision of the respective data and/ or documents is mandatory or constitutes a requirement necessary for the conclusion or performance of a contract, as well as the consequences from the refusal to provide such data.

(2) If needed, any Data Subject may request further clarifications at the premises of ESTE PARK EOOD or by addressing respective query to the contact details specified in Art. 23 of the present Policy.

(3) Any refusal to provide data and documents indicated as mandatory may prove an impediment to the provision of a service by ESTE PARK EOOD, to the satisfaction and execution of submitted requests, applications, signals, etc., which releases ESTE PARK EOOD from liability for default.

(4) Any refusal to provide data and documents or any provision of false data may entail failure to provide the respective services or suspension of the access to services provided by ESTE PARK EOOD.

(5) Data Subjects shall not provide ESTE PARK EOOD with any special categories of data within the meaning of Art. 9 and Art. 10 of the Regulation (namely: personal data revealing racial or ethnic origin, political opinion, religion or philosophical beliefs, trade union membership, genetic data, biometric data, health status, or sexual life or orientation of the natural person; and personal data related to criminal convictions and offences).

OTHER SOURCES OF PERSONAL DATA

Art. 13. (1) In certain cases, the personal data processed by ESTE PARK EOOD are not collected and received directly from the Data Subject of the relevant data, but from third parties, such as:

Persons representing, working for or otherwise cooperating with the Data Subject;
Event organizers – with respect to information concerning the participants in the event;
Business partners (e.g. booking sites as booking.com; tourist agencies, other persons that provide intermediary services in the context of booking or ordering of other services, etc.) of ESTE PARK EOOD;
Competent state and judicial authorities.

(2) The persons under Para. 1, items 1-3 shall inform the Data Subjects whose data are provided to ESTE PARK EOOD of the fact of the data provision, the purposes and scope of such data provision, shall introduce the Data Subjects to the present Policy, and shall guarantee that they provide the data on valid legal grounds.

PROCESSING OF INFORMATION BY THIRD PARTIES – DATA PROCESSORS

Art. 14. (1) For the purposes specified in the present Policy, ESTE PARK EOOD may assign data processing activities to third parties – data processors, in compliance with the requirements under the Regulation and the other applicable personal data protection rules.

(2) Where personal data are disclosed to and processed by data processors, such disclosure and processing will be carried out only to the extent and in the amount necessary for the performance of the tasks assigned by ESTE PARK EOOD.

(3) Data processors act on behalf of ESTE PARK EOOD and are obliged to process personal data only in strict compliance with ESTE PARK EOOD’s instructions. Data processors shall not be entitled to use or otherwise process the information for purposes other than for the purposes specified in the present Policy.

CATEGORIES OF RECIPIENTS OF PERSONAL DATA

Art. 15. ESTE PARK EOOD does not disclose personal data concerning the Data Subject to third parties except where:

this is necessary for compliance with a legal obligation of ESTE PARK EOOD:

(a) competent state, municipal or judicial authorities;

(b) auditor;

this is explicitly provided for in the Privacy policy and/or the general terms (the contract) for use of the relevant services, which provided by ESTE PARK EOOD:

(a) data processors as assigned by ESTE PARK EOOD;

(b) companies for accounts receivable collection.

this is necessary for the provision of the services of ESTE PARK EOOD:

(a) banks and payment services providers;

(b) postal and delivery services providers;

(c) ESTE PARK EOOD business partners such as: booking sites; travel agencies and other providers of tourist services or other supportive services such as car rental, taxi and other transport services, etc.

the Data Subject has given his/her explicit consent – the persons provided for in the relevant consent (e.g. ESTE PARK EOOD related parties, ESTE PARK EOOD business partners, etc.);
this is necessary to protect the rights and legitimate interests of ESTE PARK EOOD, third parties or Data Subject:

(a) state, municipal and judicial authorities;

(b) private and public judicial enforcement officers;

(c) lawyers;

(d) notaries public.

in other cases, provided by law.

Art. 16. (1) ESTE PARK EOOD processes and stores information about the Data Subject until achieving the relevant purposes it is collected and processed for.

(2) ESTE PARK EOOD, in accordance with its internal rules and procedures, as well as the applicable legislation, processes and stores information about the Data Subject for the periods as follows:

RIGHTS OF THE DATA SUBJECTS REGARDING THEIR PERSONAL DATA

Art. 17. (1) In relation to the processing of the personal data concerning him/her, each Data Subject has the following rights:

Right of information – to be provided with information on the processing of his/her personal data from ESTE PARK EOOD;
Right of access:

(a) to obtain confirmation as to whether personal data concerning him/her are being processed;

(b) to have access to the processed personal data and detailed information about its processing and his/her rights.

Right of rectification – to require his/her personal data to be rectified and completed if the data are inaccurate or incomplete;
Right of erasure – to require his/her personal data to be erased if there are the grounds for this provided for in the Regulation;
Right of restriction of personal data processing – to require that ESTE PARK EOOD restricts the processing of his/her personal data within the limits provided for the Regulation if there are the grounds for this set forth therein;
Right to notify third parties – to require that ESTE PARK EOOD notifies the third parties to whom his/her personal data have been disclosed of any rectification, erasure or restriction of the processing of his/her personal data unless this proves impossible or involves disproportionate effort from ESTE PARK EOOD;
Right of data portability – to receive the personal data concerning him/her and which he/she has provided, in a structured, commonly used, machine-readable format, as well as to have the right to transmit such data to another controller without any hindrance from ESTE PARK EOOD.

The right of data portability shall apply where both of the following conditions are met:

(a) processing is based on consent or contractual obligation; (b) processing is carried out by automated means.

The Data Subject shall have the right to have the personal data transmitted directly from ESTE PARK EOOD to another controller, where technically feasible. The right of data portability shall be exercised in a manner which does not adversely affect the rights and freedoms of other persons.

Rights with regard to automated decision-making, including profiling – not to be subject to an automated decision which is based solely on automated processing (i.е. processing without human intervention), including profiling within the meaning of the Regulation which produces legal effects for the Data Subject or similarly significantly affects him/her, unless there are grounds for this as set forth in the Regulation as well as suitable measures to safeguard the Data Subject’s rights and freedoms and legitimate interests. Such measure shall at least include the right to obtain human intervention on the part of ESTE PARK EOOD, the right of the Data Subject to express his/her point of view and to contest the decision.

If such a decision, including profiling has been made with regard to the Data Subject, the latter shall be entitled to and shall separately be provided by ESTE PARK EOOD with meaningful information about the logic involved, the significance and the envisaged consequences of such processing for him/her, as well as how to exercise the rights under this item.

Right to withdraw consent for processing – where personal data processing is based solely on consent given by the Data Subject, the latter shall have the right to withdraw his/her consent at any time. Such withdrawal shall not affect the lawfulness of the processing based on consent before its withdrawal.

RIGHT TO OBJECT

Art. 18. The Data Subject shall have the right to object, on grounds relating to his/her particular situation, at any time to processing of personal data concerning him/her, including profiling within the meaning of the Regulation, based on public interest, exercise of official authority and the legitimate interests of ESTE PARK EOOD or a third party. In these cases, ESTE PARK EOOD shall no longer process the personal data unless it demonstrates compelling legitimate grounds for the processing which override the interests, rights and freedoms of the Data Subject or where necessary for establishing, exercising or defending legal claims.

Art. 19. (1) The Data Subject may exercise his/her personal data protection rights by personally submitting a written request at the address specified in Art. 23 of this Policy or by sending a notary certified request by post.

(2)The request under Para 1 may also be exercised via electronic means, and for this purpose the same shall be signed by the Data Subject with a qualified electronic signature within the meaning of the Electronic Document and Electronic Certification Services Act and Art. 3 (12) of Regulation (EU) No 910/2014 of the European Parliament and of the Council of 23 July 2014 on electronic identification and trust services for electronic transactions in the internal market and repealing Directive 1999/93/EC; which is to be sent to ESTE PARK EOOD at the electronic address referred to in Art. 23 of this Policy.

(3)The Data Subject may exercise the rights relating to his/her personal data either personally or through an explicitly authorised person (with a power of attorney certified by a notary).

(4)Part of the rights may also be exercised through the functionalities available on the Website.

RIGHT TO LODGE A COMPLAINT WITH A SUPERVISORY AUTHORITY

Art. 20. Any Data Subject has the right to lodge a complaint with a supervisory authority, in particular in the Member State (EU/EEA) of his/her habitual residence, place of work or place of the alleged infringement if the Data Subject considers that the processing of his/her personal data infringes the Regulation or any other applicable data protection requirements.

Supervisory authority in the Republic of Bulgaria

Art. 21. Supervisory authority in the Republic of Bulgaria is:

Commission for Personal Data Protection
Address: 2 Prof. Tsvetan Lazarov Blvd., Sofia 1592
Website: https://www.cpdp.bg/.

RESTRICTION OF THE RIGHTS

Art. 22. The scope of the rights of the Data Subjects as well as the obligations of ESTE PARK EOOD in relation to these rights may be restricted by way of a legislative measure under Union or Member State law to which ESTE PARK EOOD is subject.

EXPLANATIONS AND ADDITIONAL INFORMATION

Art. 23. The Data Subject may seek clarifications regarding the content, the grounds and the way of exercising his/her rights under this Policy, as well as any additional information regarding his/her rights regarding the processing of personal data by ESTE PARK EOOD on the following contacts:

Address: 5A, Georgi Benev Str., 4000 Plovdiv, Bulgaria

Email: [email protected]

Telephone: +359 32 313 000

This Privacy Policy has been drafted by ESTE PARK EOOD in its capacity as data controller to fulfill its obligations to provide information to the data subjects under Art. 13 and Art. 14 of Regulation (EC) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data, and repealing Directive 95/46/EC (General Data Protection Regulation).

This Privacy Policy is effective from 01.10.2022.

ESTE PARK Hotel